Give Feedback

You have the right to present your compliments, concerns, suggestions, and complaints if you are unsatisfied with IRC services. Find IRCs complete Feedback Policy, along with your rights and what behavior to expect from IRC staff at the bottom of this page. To submit feedback: 

1. Talk to the relevant staff member about your feedback. You can find their contact information on their team webpage. Please note that you may experience a delayed response, as the IRC utilizes a triage system- Click here to learn more. 

2. If you would like your concern escalated to a supervisor and/or manager, please let a staff member know. The staff will tell the supervisor/manager that you would like to be contacted to share a concern. 

3. If you have general feedback, would like to be kept anonymous, or require assistance with submitting feedback, email: Denver.Feedback@rescue.org

4.  If you are not satisfied with IRC Denver’s response, you may contact: 

IRC Headquarters: USP.Feedback@rescue.org 

Colorado Refugee Services Program (CRSP): 303-863-8211 or crsp@state.co.us 

The United States Office of Refugee Resettlement (ORR): Click here for directions 

If you or someone you know have been discriminated against, harassed, exploited, or abused by an IRC employee, intern, volunteer, or a partner organization: 

• Tell a trusted employee to report the incident, or 

• Report the Incident to the IRC Ethics Hotline: +1 (866) 654-6461 

You will hear a recorded greeting asking you to wait for assistance. An Intake Specialist will then come on the line. You may then ask for an Interpreter to assist you in making the report. 

Other Feedback Supports

• IRC Feedback Policy

• Client Rights and Responsibilities

• IRC Way: Standards of Professional Conduct

• Adult Safeguarding Policy

• Child Safeguarding Policy

• Gender Equality Policy